INTRODUCTION
During the process of providing you with our services, you (“user” or “users” are likely to share certain information with us. This Privacy Policy explains how Telleosis (“we,” “us,” “our,” or the Company) collects, uses, stores, shares, and protects your personal information or data when you access or use our software products, platforms, websites, mobile applications, APIs, and any related services (collectively, our “Services”). We recognize the importance of privacy and are committed to processing personal data lawfully, fairly, transparently, and securely, in compliance with applicable data protection and privacy laws.
WHO AND WHAT DOES THIS POLICY COVER?
This Privacy Policy applies to visitors to our websites and platforms, registered users, clients, business partners, vendors, contractors, any other person or persons whose data the Company processes in the course of providing its services. This Policy does not apply to information that is anonymized or aggregated such that it cannot reasonably be used to identify an individual. This Privacy policy also does not apply to any products, services, websites, or content that are offered by third parties who have their own privacy notice.
CORE PRINCIPLES WE STAND BY
Transparency: We collect and process personal data in a lawful, fair, and transparent manner.
Purpose Limitation: We collect personal data only for specified, legitimate purposes and do not process it in ways that are incompatible with those purposes.
Data Minimisation: We only collect personal data that is relevant and necessary for its intended purpose.
Accuracy: We ensure that personal data is accurate and kept up to date, and any inaccurate or outdated data is corrected or deleted promptly.
Security: We process personal data in a way that ensures its security, protecting it against unauthorized or unlawful processing, accidental loss, destruction, or damage, using appropriate technical and organisational measures.
Retention: Personal data is retained only for as long as necessary for its intended purpose or as required by law.
WHAT INFORMATION ARE WE LIKELY TO COLLECT?
This Privacy Policy applies to visitors to our websites and platforms, registered users, clients, business partners, vendors, contractors, any other person or persons whose data the Company processes in the course of providing its services. This Policy does not apply to information that is anonymized or aggregated such that it cannot reasonably be used to identify an individual. This Privacy policy also does not apply to any products, services, websites, or content that are offered by third parties who have their own privacy notice.
Some of the information we collect from users includes:
4.1. Personally Identifiable Information
Full legal name
Username and password
Email address and telephone number
Residential or business address
Government-issued identification (where legally required)
Company or organizational details
4.2. Financial and Transaction Information (via our payment service providers)
Billing address
Payment method details
Transaction history and invoices
Tax-related information (where applicable)
4.3. Technical, Device, and Usage Data
Internet Protocol (IP) address
Device identifiers, operating system, and browser type
Log files, access times, and usage patterns
Referring URLs and interaction data
4.4. Communications and Support Data
Emails, chat messages, and support requests
Feedback, testimonials, and survey responses
4.5. Automatically Collected Information
We may collect information relating to your browsing behavior and preferences through cookies and similar technologies.
LEGAL BASIS FOR PROCESSING INFORMATION
Depending on the circumstances, we rely on one or more of the following legal basis to process your information:
Consent: You have given us clear permission to process your data for a specific purpose (e.g., subscribing to our newsletter, voluntarily submitting and filling your personal data in sign-up forms).
Contract: Performance of a contract to which you are a party or to take steps at your request prior to entering into a contract (e.g., delivering our services to you).
Legal Obligation: Compliance with legal and regulatory obligations to which either you or the Company is subject.
Legitimate business interests: provided such interests do not override your fundamental rights and freedoms (e.g., improving our software security or preventing fraud).
Vital Interest: to protect your vital interest or those of another person (e.g., for survival or security).
Public Interest: for the performance of a task carried out in the interest of the public or in the exercise of an official authority vested in us.
HOW WE USE THE INFORMATION WE COLLECT
We will process your personal data for one of the following purposes:
To provide, operate, and administer the Services.
To authenticate users and manage accounts.
To process payments, subscriptions, and refunds.
To communicate service-related notices, newsletters, updates, and policy changes.
To provide technical support and resolve disputes.
To improve functionality, performance, and security.
To conduct internal audits, analytics, and research.
To prevent fraud, misuse, and unauthorized access.
To comply with applicable laws, regulations, and court orders.
WHO WE SHARE OR DISCLOSE INFORMATION WITH
We do not sell your data to third parties. However, where necessary we may share your data with trusted partners or service providers where necessary to provide our services to you. The Company may share your information with:
Cloud Infrastructure Providers: (e.g., AWS, Azure).
Payment Processors: To handle subscription fees for our services.
Collaboration Tools: (e.g., Slack, Jira, Figma) used for project management and design services.
Service Providers: Third parties who perform services on behalf of the Company under strict confidentiality obligations.
Legal Authorities: Where required to comply with law or legal process.
Corporate Transactions: In the event of a merger, acquisition, restructuring, or sale of assets.
CROSS BORDER DATA TRANSFERS
The services we provide may be hosted on servers in other countries, so your information may be processed outside the country where you reside. Regardless of where your information is processed, we will comply with the provisions of this privacy policy. Furthermore, where your personal data is transferred outside of your or our jurisdiction, the Company ensures that such transfers are subject to binding rules and regulations that afford an adequate level of protection and compliance with generally acceptable data protection laws and principles.
DATA SECURITY MEASURES AND USER RESPONSIBILITY
We implement robust technical and organizational measures to prevent data breaches, including encrypting all data both at rest and in transit, implementing multi-factor authentication for all staff accessing client data, and restricting access to specific datasets to only those who need to know.
Despite these measures, no system can be guaranteed to be completely secure. Therefore, you are responsible for ensuring that any personal data you provide is accurate, complete, and kept up to date. Users should only provide personal data that they are lawfully authorized to disclose. Users are also responsible for maintaining the confidentiality of their access credentials for all activities carried out on their account and devices. We shall not be liable for any breach, loss, or misuse of personal data arising from inaccurate information provided by users or their failure to comply with these responsibilities.
HOW LONG DO WE KEEP PERSONAL DATA?
Personal data is retained only for as long as necessary to achieve the purposes outlined in this Policy, including compliance with legal, accounting, and reporting obligations. When data is no longer required, it is securely deleted or anonymized.
. RIGHTS OF DATA SUBJECTS
Subject to applicable laws and in relation to your own data, you have the right to:
Confirm if your data is being processed and request information about its use, recipients and storage.
Be informed about the existence of automated decision-making.
Request access to your personal data including a copy in a common electronic format (reasonable costs may apply).
Request for the correction or rectification of inaccurate data or update of new or incomplete information.
Request deletion or erasion of personal data.
Request restriction of processing personal data subject to reasonable grounds.
Object to certain processing activities.
Request data portability.
Withdraw consent at any time, where processing is based on consent.
AUTOMATED DECISION-MAKING AND PROFILING
The Company does not engage in automated decision-making or profiling that produces legal or similarly significant effects on users, unless expressly disclosed and permitted by law.
THIRD-PARTY WEBSITES AND SERVICES
Our services may contain links to third-party websites or applications. The Company is not responsible for the privacy practices, content, or security of such third parties, and your use of third-party services is at user’s risk. You are therefore advised to confirm their data protection or privacy policy before engaging.
14. CHILDREN’S PRIVACY
The Company's services are not directed to individuals under the age of 16. In situations where the Company deals with users below the age of 16, the necessary consent would be obtained from their parents or guardians. We do not knowingly collect Personal Data from minors. If the Company is notified that such data has been collected, it will take steps to delete it promptly.
REVIEW AND UPDATES
Our policy may change from time to time as necessitated by operational or legal developments. You are advised to review the website for the latest version of this policy.
If you have any questions or complaints regarding this policy or any requests regarding the processing of personal data, please contact us via support@telleosis.com.